Dormio Sleep Consulting Platform
Project Overview
The Challenge
Dormio’s pediatric sleep consultants were drowning in repetitive tasks. Every parent consultation required hours of manual analysis—reviewing sleep logs in spreadsheets, cross-referencing age-appropriate sleep patterns, and crafting personalized recommendations from scratch. The consultants spent 80% of their time on data entry and pattern recognition instead of actually helping families. The breaking point came when they realized their growth was capped. Each consultant could only handle 10-15 families at a time. Parents waited days for responses. And worse, valuable insights from thousands of consultations were trapped in disconnected spreadsheets and email threads, making it impossible to scale their proven methodology.
The Solution
We built Dormio a revolutionary consultation platform that combines their expert methodology with cutting-edge AI. The system features a sophisticated 4-node LangGraph workflow that mimics their best consultants’ decision-making process. Parents log their child’s sleep through an intuitive mobile interface, and within seconds, they receive personalized recommendations powered by GPT-4o-mini—carefully trained on Dormio’s proven sleep protocols. The magic happens in the background. Our custom orchestration system analyzes sleep patterns, identifies issues, generates culturally-appropriate recommendations in both English and Spanish, and maintains consultation continuity over time. Every recommendation builds on the previous ones, creating a personalized journey for each family. The system even schedules automated daily check-ins at optimal times, ensuring parents never feel alone in their sleep training journey.
The Results
Consultation capacity increased by 100x – consultants now oversee AI-assisted programs instead of manually analyzing each case
Response time reduced from 48 hours to instant – parents get help exactly when they need it, even at 3 AM
Eliminated 75% of repetitive consultant work – no more manual data entry or pattern matching
Achieved 95% recommendation accuracy – AI suggestions align with expert consultant guidance in blind testing
Enabled true 24/7 multilingual support – serving both English and Spanish-speaking families without additional staff
Created a scalable knowledge base – every consultation improves the system’s ability to help future families
Reduced operational costs by 60% while improving service quality and parent satisfaction scores
“Medida transformed our entire business model. We went from being limited by hours in the day to being able to help every family that needs us. The AI doesn’t replace our expertise—it amplifies it. Now we can focus on the complex cases while the system handles the routine consultations perfectly. It’s not just software; it’s the foundation of our company’s future.
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